Freeborders’ production support services offers effective capture, reporting, tracking and resolution of issues. It supports a distributed delivery environment where work responsibilities can be effectively divided between the various organizations depending on the request / problem levels.
Our Value to You
- Use global delivery model for round the clock attention to the critical issues
- Capture the knowledge gained in the issue resolution for effective usage
- Track the SLAs norms using web tools which are transparent even to our customers
What We Offer
- Request / problem management
- Management of incidents
- Processing of incidents
- Work around
- Resolution
- Deployment of patches
- Root cause analysis
- Interaction
Latest Highlights
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