Infrastructure Management Outsourcing

Through Freeborders’ Infrastructure Management services, organizations are able to re-allocate resources from low-value and/or maintenance operations to high-value initiatives.

Organizations that leverage our Infrastructure Management Outsourcing services benefit greatly from:

  • Reduced IT infrastructure ownership costs
  • Optimized/enhanced IT service levels
  • Re-allocation of internal experts to strategic projects
  • More nimble responsiveness to technology and business change
  • Time and location transparency
Network Operations

Remote monitoring of network devices & connections

  • Troubleshooting
  • Traffic monitoring
  • Device log reviews
  • Configuration backups
  • Change control
System Operations

Core systems management tasks

  • Performance monitoring
  • OS patches and updates
  • Change management
  • Backup and restore
  • Account management
  • System reboots
  • For MSW, Linux, Unix, AS/400 systems, etc.
Database Operations

Maintenance and optimization tasks

  • Performance and fault monitoring
  • Log reviews
  • Access management
  • Change control
  • Report monitoring
  • For Oracle, Microsoft SQL, MySQL , DB2, etc.
Security Management

Protection from external/internal threats

  • Vulnerability scans
  • Monitoring and reviewing IPS logs
  • Compliance of information security related regulatory mandates
Help Desk Services

Increasing cost efficiency and end-user productivity

  • Desktop and business application issue management
  • Remote desktop control for fast problem resolution,
  • Escalation of help desk incidents
  • Service management policy compliance
Additional Services
  • Daily NOC/SOC task checklists
  • Business continuity/disaster recovery planning
  • Maintenance of additional infrastructure components
  • Documentation of all management activities
  • Infrastructure/process improvement recommendations

Learn more about Freeborders' Remote infrastructure Services


Consulting

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Outsourcing