San Francisco, CA – August 23, 2010 – Freeborders, Inc., a global provider of consulting, technology and outsourcing solutions to financial services and Internet based businesses, today launched a suite of remote infrastructure management services to help lower IT management costs and increase productivity. The IT infrastructure of companies, such as workstations, servers, network devices, storage devices, and security devices, can be remotely managed using highly skilled offshore resources.
Based on customer needs, Freeborders identified five core areas where outsourcing a large number of daily IT tasks can significantly reduce the costs of infrastructure ownership.
• Network operations: Handle remote monitoring and troubleshooting of network devices and connections.
• Systems operations: Provide support and performance management services for computing platforms, servers, and business applications.
• Database operations: Offer remote database administration services, including database maintenance and optimization.
• Security management: Protect IT environments from internal and external threats, mitigate risks, and comply with regulatory mandates in regards to information security.
• IT help desk services: Handle time-intensive help desk tasks to solve desktop and business applications issues.
In addition, Freeborders can execute daily network operations center (NOC) and security operations center (SOC) task checklists and engage in business continuity and disaster recovery planning activities.
As part of the new offering, IT organizations have the flexibility to either designate specific parts of their operations or obtain complete end-to-end infrastructure management coverage.
Fortune 500 companies have been reaping the benefits of IT services for many years. According to a recent Gartner report, offshore services, such as remote infrastructure management, are also a viable service delivery model for midmarket businesses, with tangible savings and productivity enhancements.
“Freeborders can help companies of all sizes lower their IT operations costs by about 50 percent while increasing their productivity and overall profitability,” said Paul Liu, CIO and head of managed services at Freeborders. “Every organization can benefit from remote infrastructure management. It is an easy way for companies to gain benefits from managed IT services. It gives companies the peace of mind that operational IT tasks are being handled while the internal IT team can focus on key business priorities and high-value initiatives.”
Freeborders maintains the highest level of IT and IP security, based on its HyperVigilance™ approach to data protection. The company applies ITIL based IT service management workflow to fully integrate with existing infrastructure management operations. Freeborders is both CMMI 1.2 Level 5 appraised and ISO 27001:2005 certified.
Supporting Information
• Attend an educational Webinar on achieving value from remote infrastructure management on August 26, 2010, with Ed Nair, editor of Global Services, and Paul Liu, CIO and head of managed services at Freeborders: Register at http://freeborders.com/Webinar-Aug-26-Registration.html
• Download the infrastructure management solutions sheet at http://freeborders.com/InfraManagement.html.
• Watch Freeborders’ video “Working in China” at http://www.youtube.com/watch?v=s_Gu7uzvL_M
About Freeborders
Founded in 1999, Freeborders helps financial services, Internet services and retailing companies solve the most complex business challenges. The company provides global consulting, technology and outsourcing services through an integrated China to US delivery model. Freeborders enables clients to cost-effectively adapt their business infrastructure to market opportunities and changes, offering deep domain expertise, innovative thinking and strategic execution. Headquartered in San Francisco, the company has offices in London, Hong Kong, Kuala Lumpur, Shenzhen, and Wu Xi. To learn more, visit www.freeborders.com.
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