Infrastructure Management
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 Freeborders' Infrastructure Management services enable IT organizations to significantly reduce operating costs without compromising the performance and availability of critical IT services.
Leveraging our direct access to highly skilled, competitively priced IT professionals and our proven ability to deliver world-class IT services on an as-needed basis anywhere in the world, Freeborders is the ideal infrastructure management outsourcing partner for global organizations.
Our Top Provider Qualifications
Freeborders is both CMMI 1.2 Level 5 appraised and ISO 27001:2005 certified. We maintain the highest level of IT and IP security with HyperVigilance™ best practices and we also apply ITIL based IT Service Management workflow to fully integrate with our clients' existing infrastructure management operations.
Just as important, Freeborders possesses a highly skilled English-speaking technical workforce with a full portfolio of essential skills and certifications, including: |
• CCIE/CCDP/CCNP
• CISSP
• CISA
• CEH
• ISO 27001 LA
• MCSE
Infrastructure Management Services
Through Freeborders' Infrastructure Management services, organizations are able to re-allocate resources from low-value and/or maintenance operations to high-value initiatives that enable the business to achieve competitive advantage, enter new markets, and improve bottom-line performance. Our services include:
Remote monitoring of network devices & connections
- Troubleshooting
- Traffic monitoring
- Device log reviews
- Configuration backups
- Change control
Core systems management tasks
- Performance monitoring
- OS patches and updates
- Change management
- Backup and restore
- Account management
- System reboots
- For MSW, Linux, Unix, AS/400 systems, etc.
Maintenance and optimization tasks
- Performance and fault monitoring
- Log reviews
- Access management
- Change control
- Report monitoring
- For Oracle, Microsoft SQL, MySQL , DB2, etc.
Protection from external/internal threats
- Vulnerability scans
- Monitoring and reviewing IPS logs
- Compliance of information security related regulatory mandates
Increasing cost efficiency and end-user productivity
- Desktop and business application issue management
- Remote desktop control for fast problem resolution,
- Escalation of help desk incidents
- Service management policy compliance
- Daily NOC/SOC task checklists
- Business continuity/disaster recovery planning
- Maintenance of additional infrastructure components
- Documentation of all management activities
- Infrastructure/process improvement recommendations
Infrastructure Management Benefits
Organizations that leverage our Infrastructure Management services benefit greatly from:
- Reduced IT infrastructure ownership costs
- Optimized/enhanced IT service levels
- Re-allocation of internal experts to strategic projects
- More nimble responsiveness to technology and business change
- Time and location transparency
Our Infrastructure Management services radically transform the economics of technology ownership for companies that desire more efficient and cost effective IT organizations.
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